Frequently asked
questions
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Resellers
What types of companies can become Phished resellers?
Phished works with a wide range of resellers who help organizations strengthen their cybersecurity posture. Typical reseller profiles include managed service providers (MSPs), managed security service providers (MSSPs), IT consultancies, cybersecurity resellers, and awareness training specialists.
Any company that provides IT, security or risk management services, and wants to offer clients a proven, automated security awareness solution, can become a Phished reseller. The partnership model is flexible and supports both technical and non-technical partners, with options for white-labeling, co-selling, or value-added service integration.
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How does the multi-tenant solution work for managing multiple clients and licenses from a single dashboard?
Phished offers a multi-tenant management platform that enables resellers to oversee multiple client environments from one central dashboard. Within this dashboard, you can easily create and manage separate client accounts (tenants), assign licenses, and monitor the performance and engagement levels of each organization individually.
Resellers can switch between tenants with just a few clicks, access client-specific dashboards, view phishing simulation results, track training progress, and generate detailed risk reports per client. License management is centralized, making it simple to allocate, upgrade or reassign licenses as needed. At the same time, all data remains securely separated between tenants, ensuring full confidentiality and data protection for each customer.
Can the platform be white-labelled with the branding of the reseller?
Yes, Phished offers white-labelling options for resellers. This allows them to customize the platform with their own branding elements, such as logos, color schemes, and custom domain names. Both the end-user interface (for training and simulations) and the reseller's dashboard can be adapted to reflect the resellers's brand identity.
This ensures that customers experience the platform as an integrated part of the reseller's service offering, while Phished continues to manage all core functionalities, updates, and security standards in the background.
How is first-line support for end customers handled?
To support resellers in their role as the first point of contact for their customers, Phished provides extensive resources, including access to the Phished Knowledge Center, reseller-specific documentation, and training materials. If resellers encounter questions or challenges that go beyond first-line support, they can easily escalate the case to the Phished Customer Success Team for further assistance.
What marketing, training and onboarding materials are available to resellers?
Phished supports resellers at every stage of the partnership and customer journey. The platform is highly flexible and can be customized to fit each reseller’s preferred go-to-market strategy.
Resellers have access to ongoing sales training sessions and a dedicated reseller portal, packed with ready-to-use resources—including email templates, website copy, visual libraries, social media assets, go-to-market strategies, checklists, sales decks, and detailed product documentation to support both sales and customer onboarding.
When needed, resellers also receive personalized guidance from a dedicated Customer Success Manager, ensuring they have the support, tools, and expertise to succeed.