Office 5U_28Ojjgms

Customer Success Manager

Bondgenotenlaan 138, 3000 Leuven, België

Company Description

Phished is an AI-driven platform that focuses on the human side of cybersecurity. By linking fully automated training software to personalised and realistic imitations of cyberattacks, Phished teaches employees how to correctly deal with real online dangers. This way, employees are prepared for cyberattacks, which helps them to better protect data, assets and the reputation of organisations.

In three years' time, we have built a portfolio of over 1,000 customers all over Europe. To support our growth, we are looking for a driven goal-getter who helps Phished grow further at national and international level.

Job Description

Your responsibilities:

  • Preparing and following up quotes and contracts both within the company and towards the customer
  • Full (online) operational support for the Sales and Customer Success team
  • Coordinating the follow-up of our products with new and existing customers
  • Managing the set-up procedure for new customers
  • Accurate administrative processing of incoming contracts and coordinating their internal implementation
  • Coordinating and managing the necessary communication between the Sales team, Customer Success team, Help Centre and other departments.
  • Proactively informing the Sales and Customer Success teams of customer problems or opportunities

Qualifications

Crucial is your mentality as an entrepreneurial, driven worker who always puts the customer first and possess the will to learn.

  • You can express yourself fluently in Dutch, French and English
  • You are a team player and know how to set clear boundaries
  • You are stress-resistant and can deal with confidential information
  • You have a 'getting things done' mentality
  • An administrative and organisational powerhouse!
  • A strong personality that thinks in terms of solutions and customer focus

Additional Information

  • Work with a motivated team that helps you grow in your skills
  • Develop in an entrepreneurial tech company with a no-nonsense culture
  • Receive an attractive salary and benefit from the Phished Flex Income Plan

Interested in this vacancy?